Frequently Asked Questions
New to the world of compounding pharmacists? Here’s a list of the most common questions we get asked. Can’t find the answer to your question? Get in touch – we’re always happy to help.
What is compounding?
Compounding is the process by which a pharmacist prepares a medication, prescribed by a physician, to meet a patient’s needs. Compounded medications vary from commercially available drugs, whether it is the dosage or route of administration, they are normally customized for each individual patient.
How much does shipping cost, who is the carrier, and how long does shipping take?
We ship all your medications to you free of charge via USPS. Shipping normally takes around 2-4 business days, so keep an eye on your mailbox for it. Priority shipping is available for $10.
How can I pay for my medication?
Once we receive a prescription from a provider, we will call you and take payment over the phone. You can also pay by using our online payment form.
Do you accept health saving account or flexible spending account cards?
Do you accept my insurance?
For our generic and branded dermatology medication, we accept all forms of insurance and offer fixed pricing for self-pay patients.
It is our experience that the majority of insurance companies do not cover compounded medications. We do offer a universal claim form that can be submitted to an insurance company for possible reimbursement. You can also use your HSA or FSA card to pay for your medications.
What's a BUD (Beyond-Use Date)? Can I use my compound past the BUD?
Beyond-use dates (BUDs) are the date (or time) that tells you when your preparation must be used by. Different compounds will have a different 'shelf life'.
A general rule of thumb: the higher the water content in a preparation, the shorter the shelf life. It's not a good idea to use your compounds after the beyond-use date.
How do I refill my prescription?
We offer two options, the first, you can call our pharmacy and speak directly with a technician. The second, you can submit the online form on our website.
How can I apply my compound?
Please follow directions on your medication. For information on how to use applicators, please check the medication education sheet for links showing how to use the applicator or call us at 833 MEDROCK.
Should I keep my compound in the refrigerator?
Every compound we create comes with instructions on how to use it. Please refrigerate medication if it was indicated on your prescription. If not, your compound can be kept in a cool, dark space away from direct sunlight.
What skin conditions do you help treat?
Pretty much everything! Common conditions we see every day include: melasma, warts, alopecia, acne, actinic keratosis, psoriasis, and eczema. Less common conditions we treat include: hyperhidrosis, nail fungus, scar, and vitiligo.
How are compounded medications different from 'normal' prescriptions?
Compounded medicine is tailored to each individual patient's needs. Compounding enables us to give you a specific dose of medication that's best-suited to solve your skin problems.
Why can’t my local pharmacy fill my compounded medication?
Compounded medications are made specifically for a patient as prescribed by a provider. Most retail pharmacies do not have the proper facilities to prepare compounded medications.
How long does it take to get my medication?
Typically, most compounds are made within 1-2 business days. Once they are compounded, they are checked by a pharmacist and shipped right to your door.
What if I don’t have any refills?
We can submit a refill request to your prescriber and when we receive a new prescription or the renewal approval, we will contact you to arrange shipment.